Privacy Policy

Travel with Trapeze ("Trapeze", "we", "us") is an AI-powered trip planning and booking app. This policy explains what data we collect, how we use it, and the third parties we share it with — including the third-party AI service that powers our trip planning and assistant features. We only share the data described below for the stated purposes, and we require these providers to protect it.

• Account information: your email address and password (stored in hashed form by our authentication provider), or your Google or Apple identity if you sign in with them.
• Profile details: optional information you provide such as gender, date of birth, and travel interests, used to personalize recommendations.
• Trip-planning inputs: destinations, travel dates, budget, number and type of travelers, free-text trip prompts, and messages you send to the Trapeze Ringmaster AI assistant.
• Booking details: traveler names, dates of birth, gender, email, phone number, and airline loyalty numbers needed to complete flight and hotel bookings, plus your booking history.
• Payment information: card and payment details, which are collected and processed directly by our payment processor through their secure fields. Card numbers never reach our servers.
• Usage data: basic analytics such as page views and device/browser information.

• To generate trip ideas, itineraries, and recommendations, and to answer your questions through our AI assistant.
• To search for and book flights, hotels, and activities you request.
• To create and manage your account and saved trips.
• To send booking confirmations, vouchers, and respond to feedback or support requests.
• To operate, secure, and improve the app.

Trapeze's trip generation and the Trapeze Ringmaster assistant are powered by Anthropic, PBC, a U.S. company and the provider of the Claude AI model. To produce results for you, we send Anthropic the trip details and prompts you enter (destinations, dates, budget, travel interests, and traveler counts, age, and gender), the messages you type to the assistant, and context about trips you are viewing.

We do not send Anthropic your password, payment details, email address, or account identity. Anthropic processes this data only to generate responses for you and does not use it to train its AI models.

We ask for your permission before sending any data to Anthropic, and you can enable or disable AI features at any time in Profile. If you decline, AI-powered features will be unavailable, but you can still use the rest of the app.

We share data with the following categories of service providers only as needed to deliver the features you use:

• Flight booking partners — to search and book flights (passenger name, date of birth, gender, email, phone, loyalty numbers)
• Hotel booking partners — to search and book accommodations (guest names and stay dates)
• Activity and experience booking partners — to match and book tours and tickets (activity and destination names only)
• Payment processor — to process payments securely (card and payment details)
• Email delivery provider — to send booking confirmations and vouchers and route feedback (email address and booking details)
• Cloud hosting, database, and authentication providers — to operate the app and store your data (account, profile, and booking data)
• Analytics providers — to understand and improve usage (usage and device data)
• Mapping and image providers — to show destination locations and photos (place and destination names only)
• Sign-in providers (Google, Apple) — for optional account sign-in (authentication and basic profile)

We require these providers to handle your data securely and to provide protections consistent with this policy. We do not sell your personal data.

We keep your data for as long as your account is active or as needed to provide the app and meet legal obligations. You can permanently delete your account at any time from within the app: go to Profile → Delete account. This deletes your account and associated data, including your profile, saved trips, and booking records. Some records may be retained where required by law or by our booking partners to fulfill or document completed transactions.

• Enable or disable AI features (and the related data sharing) in your profile settings.
• Edit or remove optional profile details at any time.
• Delete your account and data from within the app.

Trapeze is not directed to children under 13, and we do not knowingly collect personal information from them.

If you have questions about this policy or your data, contact us at cheyenne@travelwithtrapeze.com.